Frequently asked questions

Head over to our Care Providers page and book online or over the phone.

As we have clinicians all over the UK, we can normally arrange a visit in as little as two weeks. We’ll always do our best to get you seen as soon as possible, but please note that sometimes wait times may be a little longer.

We provide at-home eye and hearing tests across all areas of England, Scotland, and Wales.

Usually, around one hour. Your Optometrist or Audiologist will take all the time needed to guide you through every step, chat about your results and make sure all your questions are answered before they leave.

Yes, of course. A family member can be there in person or over the phone, whichever works best for everyone.

There’s no need to prepare anything although it can be helpful to have your current glasses or hearing aids, your previous prescriptions and test results, details of any current medication, and proof of entitlement.

If you’re needing any additional information or help receiving your information, such as a translator or alternative formatting, please give our team a call at 0800 60 50 40 and they’ll ensure you have everything you need on the day.

We’ll call you the day before our visit to confirm your clinician’s name. All our clinicians are DBS checked and will show their OutsideClinic photo ID on arrival.

If you live in England, you must be over 60 and struggle getting to a high-street optician unaccompanied because of illness, disability, or mobility issues.

If you live in Wales, you must be entitled to a WGOS 1 – Eye Examination and unable to attend a high-street optician because of a physical or mental illness or disability.

If you live in Scotland, you must be over 60 years old.

If you’re still unsure whether you qualify, please give us a call on 0800 60 50 40. We’re here to help.

Prices start from £750 per aid. If you’d prefer to split the cost, we offer payment plans from 6 to 48 months, including 0% finance on selected options.

Yes, we offer payment plans from 6 to 48 months, including 0% finance on selected options.