A visit that made a world of difference for Eric

A personal care visit in a Cornish care home

Eric is 79 and lives in a nursing home in Cornwall. A retired farmer, he spent much of his life working outdoors, used to routine, independence and familiarity.

Today, mobility challenges and memory loss mean that everyday tasks can feel confusing - and medical appointments, particularly eye tests, can be especially difficult.

For Eric and his family, ensuring he received eye care in a way that felt calm, respectful and reassuring was just as important as the clinical outcome.

Recognising when a different approach is needed

When OutsideClinic optometrist Sam Westoby arrived to carry out Eric's eye test, it was clear this wouldn't be a routine appointment. 

Eric appeared uncertain and hesitant, and Sam quickly recognised that rushing through the visit would only add to his discomfort. Instead, Sam adjusted his approach, slowing the pace and focusing on helping Eric feel settled and involved.

Each step of the eye test was explained clearly. Sam spoke directly to Eric, allowing time for responses and checking understanding throughout.

Even tasks that are often completed quickly - such as forms and paperwork - were done together, ensuring Eric remained part of the process rather than feeling spoken for or managed around.

Putting dignity and involvement first

For Sam, the priority wasn't simply completing an eye test. It was making sure Eric felt respected in his own space.

By involving Eric at every stage, Sam helped him retain a sense of control and confidence - something that can be easily lost when someone is living with memory difficulties.

This approach had a powerful impact, not only on Eric, but on his family.

For Mandy, the visit provided something families often value most: peace of mind. Knowing her father was being treated with patience, kindness and dignity made all the difference.

More than improved eyesight

Following the visit, Sam prescribed new glasses to help improve Eric's vision. While Eric may no longer enjoy the hobbies he once did, clearer eyesight still plays an important role in his daily life.

Being able to recognise faces more easily, read cards from loved ones, or watch the world outside his window helps Eric stay connected to the people and surroundings that matter to him.

But the impact of the visit went beyond eyesight alone.

Feeling listened to, included and respected helped Eric feel calmer and more at ease - something that can have a lasting effect on wellbeing.

Care shaped around the individual

At OutsideClinic, optometrists regularly visit people who find it difficult to attend appointments on the high street, including those living in residential and nursing care.

Each visit is shaped around the individual - taking into account not just clinical needs, but how someone feels in their own home.

Eric's visit is a reminder that sometimes, the most meaningful part of care isn't the equipment or the test itself, but the time, patience and understanding shown along the way.