Our hearing specialist will come to your home, explain and run the hearing test, and talk to you about the results right then and there, so you can discuss your options and even choose hearing aids if you need them.
If you’ve chosen a hearing aid then once it’s been made one of our hearing specialists will bring it to your home, making sure it fits you properly and that you’re confident in how to take care of it.
If you live in England or Wales we offer a free hearing test in your own home - so we can come and examine your ears at no cost.
If we find you’re in need of a hearing aid, then how much you pay will depend on which hearing solution you choose. If you are entitled to have an NHS funded hearing test we offer hearing aids for free, which you can find out more about on the NHS website.
Alternatively you can talk to our hearing specialists about our wide range of modern hearing aids and instruments, which start from as little as £295 and include free delivery, fitting, and all-year-round aftercare.Check your NHS eligibility
Although hearing loss can affect people at any age – almost one in seven of us live with some degree of impaired hearing – the chances of it being a problem do increase as we get older. The latest figures from Action on Hearing Loss show that 70% of people over the age of 70 experience issues with their hearing.
You might first begin to notice that you’re having difficulty hearing people speak clearly, especially in noisy places, or find yourself more frequently having to turn up the volume when you listen to music or watch television. This can be tiring and frustrating.
However there’s no reason that hearing loss should stop you continuing to live a vibrant and independent life, thanks to the modern technology found in digital hearing aids. The key is to schedule a hearing test as soon as you begin to experience any issues, so that we can help you address the problem as soon as possible.Free online hearing check
If you choose to buy hearing aids through us then you’ll also get full aftercare all year round, at no extra cost. Once your hearing aids have been fitted we’ll schedule a follow-up call for approximately 2-4 weeks after the fitting date, so we can see how you’re getting on and address any questions you might have. Plus if you need a specific aftercare appointment for extra support, we can arrange that.
You’ll also always be able to call our dedicated patient line free on 0800 60 50 40, where our team will be available between 8am-7pm Monday to Thursday, 8am-5.30pm Friday and 9am-1pm on Saturdays to help you with any problems.
Once your hearing aids have been made and fitted, it’s important to care for them properly. Not only to make sure that they continue to help you hear in the way they were designed to, but so that they last as long as possible and don’t get damaged.
Depending on what kind of hearing aids you have and which company they’ve come from there will be different ways to switch them on and off, replace their batteries, and keep them clean.
What you can expect when one of our hearing specialists comes to your home to examine your ears
Before the hearing specialist examines your ears they’ll ask you some questions to make sure they understand your general health, your family medical history, and any specific problems you’re experiencing with your hearing right now.
The more information you can give them the better they’ll be able to help you, just like in any other professional healthcare situation, and they’ll always treat any medical information you share with them as confidential.
There are two main parts to your hearing test. The first part uses an instrument called an otoscope, which allows the hearing specialist to visually examine your ear canal and outer ear. This helps them determine the overall health of your ears and check for any obstructions that might be affecting your hearing, like wax for example. Then the specialist will set up an audiometer, which helps them take a series of measurements of your level of hearing. Together these tests will show to what extent – if any - you’re suffering from hearing loss, and help the hearing specialist know the best way to address any problems.
At every stage of your hearing test our specialist will explain what they’re doing, so you’re always aware of what’s happening and why. If they find any ear health issues that need further investigation or treatment (including finding wax in your ears) they’ll first make sure you fully understand the situation, before getting your permission to refer you to a suitable expert at your local hospital, normally through your GP.
If the hearing specialist finds any hearing loss and you decide you want to address that with some kind of hearing system, they’ll most likely take a mold of your ears right there and then – that way an appropriate hearing aid can be made for you as soon as possible. They can also talk you through the range of hearing aids available, so you can find one that suits your particular hearing issues, personal style, dexterity, and budget.
Then once your hearing aids have been made, which usually takes between 2-4 weeks from the day of your hearing test, one of our hearing aid specialists will bring them to your home and make sure they fit you properly. They’ll check that the sound is comfortable and clear and that you’re confident with how to use and look after your hearing aids. They can also answer any questions you might have. If you have any problems or queries after they’ve gone, you can always call us on 0800 60 50 40 and we’ll be happy to help you or even schedule a follow-up visit if you need further support.