Eye test at home

If you know it's time you had an eye test but find it hard to get out to an optician, then our at-home eye testing service is for you.

Just book an appointment with one of our qualified, experienced opticians and they’ll visit you in your own home to give you a comprehensive eye test – just like you would expect to get at a high street optician. Thanks to the latest portable testing equipment, our specialists can examine your eyes, find out if there are any problems, and even fit you with new glasses if you need them - all without you leaving your home. This means you can deal with any vision or eye health problems in familiar surroundings, it allows our opticians to see your daily context, and it makes it easier to have a friend or family member with you if you need that additional support.

How to get started

From booking an appointment to fitting your glasses, here’s how our at-home eye testing service works

Step 1

Book your test

You can use our online form, or call us on 0800 60 50 40 and our scheduling team will ask for some details and get your eye test arranged.

Step 2

Have your test

Our optician will come to your home, explain and perform the eye test, and talk to you about the results right then and there, so you can discuss your options and even choose glasses if you need them.

Step 3

Get your glasses

If you’ve chosen new glasses then once they’re made they will be sent to you by post and a fitting appointment can be arranged if necessary.

Costs

If you’re over 60 and live in England, Wales, or Scotland then you’re entitled to a free eye test through the NHS at a high-street optician. If you find it difficult to attend a high street optician without help, you may qualify for an optician to visit you in your own home. So we can come and examine your eyes at no cost.

You can check if you meet the NHS criteria in the UK (click here for NHS Scotland criteria), which includes things like living on a low income or having a disability. If you don’t qualify, it’s still possible to benefit from our home eye test, you’ll just pay our standard home eye test fee of £45.

Why eye health is important

Eye tests aren’t just about checking your vision or making sure you have the right glasses – they’re a vital part of your overall health care. Lots of eye diseases and eye health conditions, such as cataracts, diabetic retinopathy, or glaucoma, don’t have many symptoms early on, which means they can damage your eyesight or general health if they aren’t picked up.

The NHS recommends to have your eyes tested at least every two years, and sooner if your optician requests. So even if you’re not experiencing any problems with your eyesight right now, it’s important to schedule regular eye tests where these potential problems can be identified. That way if you need further treatment you can be referred to a specialist doctor before too much damage is done to your vision.

“I can have an eye test at home as I do not go out now. Everything was great, the two opticians who came were very good.”

Mr L, Bradford

“With my new spectacles I can now read the newspaper. The home visiting service is a big help for people like me.”

Mr C, Wirral

Aftercare

If you buy glasses from us then you’ll automatically get free aftercare for one year, which includes an in-warranty repair service. You’ll also be able to call our dedicated patient line free on 0800 60 50 40, where our team will be available to help you with any problems between 9am-5:30pm Monday to Friday and 9am-1pm on Saturday.

If you would like extra peace of mind and protection for your glasses, then you can take advantage of our CarePlus membership. For only £20 you’ll be covered for a full 12 months for the cost of any repairs you need, or if your glasses get accidentally damaged or broken. You’ll also get half-price replacement glasses if yours are lost or stolen. CarePlus even covers you if your prescription changes after cataract surgery – if you’ve bought your prescription glasses from us then we’ll update them to your post-surgery prescription free of charge.

If you’re interested in joining CarePlus, then just ask our optician for the application form when they come to test your eyes or get in touch with us today to find out more.

Our frames

We offer a wide range of glasses, which our optician will bring to your appointment – there are frames to suit all budgets, face shapes and requirements, so that you’re sure to find something for you. Your choice of lenses is just as important as the frames, and we offer many types - from standard single-vision lenses to the latest, ultra-thin varifocal design, as well as tinted, photochromic, and ultra-violet-absorbing lenses. Our prices start at just £50 for single vision and £100 for varifocals.

Plus we have a selection of useful eye care accessories, such as glasses cases and chains, magnifiers, lamps, eye drops and cleaning solutions. Also, don’t forget to check the NHS criteria for optical vouchers, as if you’re entitled to them you can use them as a contribution towards the cost of any of our glasses.

On the day

What you can expect when one of our opticians comes to your home to examine your eyes

Before the optician examines your eyes they’ll ask you some questions to make sure they understand your general health, your family medical history, and any specific problems you’re experiencing with your vision right now.

The more information you can give them the better they’ll be able to help you, just like in any other professional healthcare situation, and they’ll always treat any medical information you share with them as confidential.

The optician will check the general health of your eyes before they test your vision, which will involve using several different pieces of equipment.

The first piece of equipment they’ll use is an ophthalmoscope, which shines a light into each eye, so they can examine the health of your eyes both inside and out. Then they’ll use a retinoscope, which helps them look at your eyes in even greater detail and gives them an idea of what kind of prescription you might need – if any. They’ll also assess your eye muscles, looking at how well your eyes work together, as well as measuring your eye pressure using a tonometer. This helps them check for the presence of glaucoma. The tonometer doesn’t hurt, it doesn’t involve using eye drops, and it doesn’t puff air into the eye – at most you might feel a slight tickling sensation.

If the optician finds any eye health issues that need further investigation they’ll first make sure you fully understand the situation, before getting your permission to refer you to a suitable specialist at your local hospital, normally through your GP.

When the optician comes to test your vision they’ll use what’s known as ‘the letter chart’, which you’ve probably experienced before. They’ll ask you to look at the letter chart through a variety of different lenses to discover which lens makes your vision the clearest. This will help them understand how long- or short-sighted you are and allow them to fine-tune the prescription you need.

At each stage of both your health check and vision test the optician will explain what they’re doing, so you’re always aware of what’s happening and why.

When our optician comes to examine your eyes, they might find you need to update your glasses – or perhaps buy a pair for the first time. If that’s the case then they’ll be happy to show you the wide range of frames we offer, so you can easily find a pair that feel comfortable to wear, suit your face, and fit your budget. If you want to, you can order what you need right then and there.

Once your glasses are ready, which is usually between 2-4 weeks after your eye test, they will be sent to you by post and a fitting appointment can be arranged if necessary.

Find out more