Our Patient Services team is your first point of contact for any comments, questions, feedback, compliments or concerns about our service or the treatment you have received from us. The team also deals with all general enquiries about our policies and procedures and how we work.
To help us find your records quickly please provide us with your unique ID reference number, or alternatively, confirm your name and full address, including your postcode. If you are contacting us on behalf of someone we may need their consent to speak with you regarding certain aspects of our care or records. Should we not hold consent we may need to talk to them directly.
We are always looking for ways to improve so we welcome all feedback regarding our service, and ask that you leave any comments by emailing us at email@example.com. Alternatively, please call our Patient Services team on 0800 60 50 40 to discuss any feedback in more detail. If you would like to leave us a review, then please click below.Leave an online review
Our promise to you
When we receive an enquiry, you can expect us to do the following:
Your feedback is important to us and below are some examples of how what you have said has helped shape how we deliver your service.
You told us - I want my hearing aids sooner.
You told us – I want someone else to be there with me.
You told us – You wanted a more user-friendly rechargeable hearing aid that wasn’t as fiddly to insert?