Easy Read Customer Privacy policy V4.10

Last updated: 8th July 2026

About this page

This leaflet briefly summarises how OutsideClinic handles your information. For the full privacy notice, please visit: outsideclinic.co.uk/customer-privacy-policy

About us

We are a well-established Audiology and Optical Provider. We undertake all our testing and care remotely. We’ve been looking after people’s sight and hearing in the comfort of their own homes for over 30 years.

The information we collect

We may collect information about you such as your name, representative details, date of birth, contact details, health information, and communication & marketing preferences.

Why we use your information

We use your information to provide safe care, arrange appointments, support follow‑up care, and keep you and others safe. We also use it to meet legal and NHS requirements, improve our services, process orders, support approved research, and deal with complaints or legal matters. Where appropriate, we may use your information to keep you informed about our services or updates.

Our legal reasons

We use your information to provide healthcare services and meet our legal and contractual obligations. We may also use it because it is in the public interest, for our legitimate interests, with your consent, or for research where allowed by law.

Who we share information with

We may share information with third parties such as the NHS, regulators like the Information Commissioner’s Office, Police (when required), system providers, data protection advisors, Sagacity Solutions Ltd our data insight provider.

Information sent outside the UK

We normally do not send your information outside the UK. If we ever need to, we use strong legal safeguards.

How long we keep information

We keep your information only for as long as necessary, our retention schedule can be found at outsideclinic.co.uk/customer-privacy-policy

Your rights

You can ask for a copy of your information, ask us to fix mistakes, limit how we use your data, withdraw consent (if given), or make a complaint if you are unhappy. If you need independent advice about data protection or privacy, you can contact the Information Commissioner’s Office (ICO).