Making sure everyone feels comfortable
Arranging eye or hearing care for someone else? We’ll guide you through the booking process and answer any questions to make sure you and the person receiving care feel informed and supported every step of the way.
- Step 1
Who can give consentWe’ll either ask the person receiving care directly or we’ll check in with someone with the authority to act on their behalf.
- Step 2
Before we arriveWe’ll call you to walk you through what to expect and make sure everyone feels comfortable.
- Step 3
Be as involved as you likeYou’re welcome to join the at-home visit, either in person or over the phone. Many families find it reassuring to be there for support.
Helpful things to have ready
Any glasses or hearing aids currently used
A list of any regular medication
A quiet, comfortable place to sit with good lighting
Your phone number, if you’d like us to call you during the visit
We’ll always let you know who your clinician is before they arrive. For extra peace of mind, we do an enhanced DBS check and every clinician carries an OutsideClinic photo ID.