Patient Services Advisor

Are you passionate about customer service? Do you enjoy working as a team? Do you love the buzz of a busy environment?

If you answered yes to these questions, then this is the role for you. We are offering you to join our busy team in a hard-working contact centre enhancing your customer service experience.

Key Information

As a Patient Services Advisor you will be joining our hard-working team in our head office in Swindon. You will be the first point of contact for our patients and/or carers and relatives, delivering excellent customer service. You will be collecting and recording all relevant information, directing callers to the most appropriate departments and offering helpful advice.

You will be a confident self-starter with previous experience working in customer services and/or a call centre environment. You will be organised and have an exceptional eye for detail in your work. You will have the ability to problem solve and meet deadlines and targets when required.

This is a patient-focused role where you will be committed to ensuring the highest levels of service.

  • Swindon
  • Competitive salary - We offer a generous salary.
  • Work-life balance - We believe in a work-life balance so the role is primarily Monday - Friday with the occasional Saturday (rota system).
  • Holidays - We offer up to 20 days plus bank holidays. We offer three “treat” holiday days for 100% attendance.
  • Pension - We offer a private pension scheme matched up to 5% gross salary contribution.
  • Employee discounts - We operate a staff & family discount structure for glasses, sunglasses and hearing aids.
  • Childcare vouchers - Working parents are entitled to exchange a portion of their gross salary for childcare vouchers.
  • Referral fee - We offer a generous incentive when you introduce a suitable candidate to us for one of our head office roles.
  • Extras - We offer new baby card and gift, flowers for special occasions, birthday recognition and team days.

Interested? Apply for this job today